FAQ's

Frequently Asked Questions (FAQ)

Last Updated: June 2026

Welcome to the Motion Gear Co FAQ section. Here you’ll find answers to the most common questions about ordering, shipping, returns, and payments.

1. What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan. You pay when your order is delivered to your doorstep.

2. How long does delivery take?

Delivery usually takes:

2–5 business days for major cities
3–7 business days for other areas in Pakistan

Delivery times may vary due to courier delays, weather conditions, or public holidays.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer COD all over Pakistan for your convenience.

4. Can I cancel my order?

Yes, you can cancel your order before it is shipped by contacting our support team. Once the order is dispatched, it cannot be canceled but may be returned under our 7-day return policy.

5. What is your return policy?

We offer a 7-day return policy. You can request a return if:

The item is damaged or defective
You received the wrong product
The product is unused and in original packaging

6. How do I request an exchange?

You can request an exchange within 7 days of receiving your order by contacting our support team with your order details and issue.

7. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with proof (photos/videos). We will resolve the issue as soon as possible.

8. Do you ship all over Pakistan?

Yes, Motion Gear Co delivers nationwide across Pakistan.

9. How can I track my order?

Once your order is shipped, tracking details (if available) will be shared via SMS, WhatsApp, or email.

10. How can I contact you?

You can reach us through:

📞 Phone/WhatsApp: +92 309 5253515
📧 Email: motiongearco@outlook.com

Customer Support Hours:
Monday – Saturday
10:00 AM – 8:00 PM (PKT)

11. Do you offer refunds?

Refunds are only issued after the returned product has been inspected and approved. Approved refunds are processed via bank transfer or other agreed methods.