Refund policy

Delivery, Exchange, Return & Cancellation Policy

Last Updated: June 2026

Welcome to Motion Gear Co. We are committed to providing a smooth shopping experience for our customers across Pakistan. Please read our Delivery, Exchange, Return, and Cancellation Policy carefully before placing an order.

Delivery Policy

  • We currently deliver all over Pakistan.

  • All orders are processed within 1–2 business days after order confirmation.

  • Standard delivery time is usually 3–7 business days, depending on your location.

  • Delivery times may be extended during public holidays, sales events, adverse weather conditions, or unforeseen courier delays.

  • We offer Cash on Delivery (COD) as our primary payment method.

  • Customers are requested to ensure that the shipping address and contact details provided are accurate to avoid delivery issues.

Order Confirmation

  • Our team may contact customers via phone call, SMS, or WhatsApp to confirm orders before dispatch.

  • Orders that cannot be confirmed may be delayed or canceled.

Exchange Policy

  • Customers may request an exchange within 7 days of receiving their order.

  • Exchanges are accepted only if:

    • The item received is damaged, defective, or incorrect.

    • The item is unused, unworn, and in its original packaging with tags intact.

  • Exchange requests submitted after 7 days of delivery may not be accepted.

  • Customers may be responsible for shipping charges related to exchanges unless the error was made by Motion Gear Co.

Return Policy

  • We offer a 7-day return policy from the date of delivery.

  • To be eligible for a return:

    • The item must be unused and in the same condition as received.

    • Original packaging, tags, and accessories must be included.

    • Proof of purchase or order number must be provided.

  • Returns will not be accepted for products that show signs of use, damage caused by the customer, or missing original packaging.

Refunds

  • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed through bank transfer or another mutually agreed method.

  • Shipping charges are generally non-refundable unless the return is due to an error on our part.

Order Cancellation Policy

  • Orders may be canceled before dispatch by contacting our customer support team.

  • Once an order has been shipped, it cannot be canceled and will be subject to the return policy.

  • Motion Gear Co reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraud, or other unforeseen circumstances.

Contact Us

If you have any questions regarding exchanges, returns, deliveries, or cancellations, please contact our customer support team through the contact information provided on our website.

Motion Gear Co
Customer Support Team